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Corporate Social Responsibility Policy

The practice is committed to promoting the conservation, sustainable management and improvement of the environment and to minimising the environmental impact of its activities.

Aim of this policy
The aim of this policy is to enable the practice to embrace our Corporate Social Responsibility (CSR) and manage it with the same level of professionalism as other parts of the business. In doing so we hope to fulfil our responsibilities, engage our team and improve our reputation.

Achieving the Goal
In aiming to achieve our goal we address the following 4 areas:

  • People & Ethics

  • Environment & Sustainability

  • Charity & Community

  • Communication, Advocacy & Management
     

Please note that in the sections below ‘B’ stands for basic and ‘A’ stands for advanced

People & Ethics

  • Leadership & Internal Communication

    • B: We have a written structure in place for positive, clear and regular communication

    • B: We share our business goals with all staff in team meetings

    • B: Regular Staff meetings are held and minuted using iComply templates (G 170-PM1-9

    • B: There is a written and spoken commitment to honesty and respect in communication, and this is monitored

    • B: There is a written Equality, Diversity and Human Rights Policy in place (M 233-EQD)

    • B: There is a written Children and Adults at Risk Safeguarding Policy (M 233-CVP) in place

    • A: We have created a Vision, Values and Purpose statement for the business which is clearly articulated, understood, and regularly repeated

    • A: Each person has a written job description for their role (M 222G-CTH-THP)

    • A: There is a formal system in place for giving and receiving feedback
       

  • Patients & Suppliers

    • B: We have a price list on display at reception and available on our website

    • B: We obtain valid consent for all treatment

    • B: We review of Audit of Disability Access (G 180-DAA) on an annual basis and reasonable adjustments are made

    • B: We have a system for gathering patient feedback which includes an annual patient survey and a comments box in reception

    • B: Information leaflets are readily available in reception to help patients make informed decisions about treatment options

    • B: We pay all suppliers are paid within their terms

       

  • Team Development, remuneration, wellbeing

    • B: We have identified the leadership skills required in the business and a development plan is in place

    • B: We ensure that all new team members follow an induction programme (M 225A)

    • B: We ensure that each team member has a written Personal Development Plan (M 223B-D), which is reviewed and updated annually

    • B: We carry out regular staff 1:1s

    • B: Each team member receives the living wage as minimum

    • B: Written criteria for financial and other rewards are communicated with all staff

    • B: All team members are offered access to occupational health

    • B: Contracts of employment or agreements are in place for all team members (M 237C-Y – M 245A-F), kept up to date, and adhered to

    • B: We retain key statutory documents (e.g. Proof of identification) in staff personnel files and keep them up to date using the Staff File Checklist (M 249)

    • B: We have a Staff Handbook (Folder 7) in place containing policies and procedures in line with current employment law and ACAS guidance

    • A: We make sure that team members understand how they are going to be developed and what the development track is for their role

    • A: We carry out an annual salary review for all employed team members and increases are given where possible

    • A: We offer non-financial benefits to the team
       

Environment & Sustainability

  • B: We make sure that all lights, computers and electronic devices are switched off when the practice is closed (apart from critical security lighting)

  • B: No plastic bottled water is supplied at the practice and all single use items are bio-plastic or compostable (unless plastic is clinically required)

  • B: Waste is separated in surgery so that clinical waste is minimised, and a licenced waste carrier is used with relevant Waste Transfer Notes supplied

  • B: We only print when necessary and double-sided printing is always used (unless it is critical to use single sheets)

  • A:  The practice has  installed low energy bulbs throughout

  • A: All company communications, our website and social media channels display a green message that patients and staff can be informed and encouraged by

  • A: We have appointed and trained an on-site “green champion” to encourage best practice and share ideas with the team

 

Communication, Advocacy & Management

  • We have created a CSR page on our website, which covers our values, commitments and what we currently do to meet our goals

  • 5-10% of our external communications to patients includes information regarding what we are doing to achieve our CSR goals

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