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Cancellation Policy

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Cancellation Policy

The practice has policies for missed appointments for both NHS and private patients. 

These policies are to ensure smooth booking which enables our time to be used efficiently. 

We require 48 hours notice as it allows us to re fill the now vacant slot and offer the appointment to someone else in need. 

We are understanding that occasionally illness or emergencies occur and you may not be able to give as much notice in those instances.

On a private basis, if you short notice cancel or failed to attend two appointments consecutively, you may incur a charge. 

 

Our NHS policy on missed appointments is in line with NHS Regulations and is supported by the Cwm Taf Bro Morgannwg Health Board.

We will no longer provide you with treatment on the National Health Service at this practice under the following circumstances:

  • If you have short notice cancelled (less than 48 hours' notice) / failed to attend two appointments consecutively. 

  • If there have been 3 or more failed to attend appointments/short notice cancellations within the last 6 appointments or within a 3-year period.

Failed appointments are a serious problem to the National Health Service. They prevent other patients from being seen, waste money and staff time. 

 

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