Complaints & Legal

Complaints and Legal

We are a caring practice and we take all complaints very seriously and aim to ensure that all our patients are pleased with the quality of our service. We welcome all feedback from our patients and will ensure that any complaints are dealt with and resolved courteously and promptly.

If you are unsatisfied with your treatment at Vale View Dental Care then please contact Mariah Cassam our Complaints Manager by telephone, post or email (reception@valeviewdentalcare.co.uk)

We will endeavour to investigate thoroughly any cause for complaint in accordance with our Complaints Policy, but if you are unsatisfied with our response then:

Private treatment please contact:

Healthcare Inspectorate Wales

Government Buildings

Rhydycar Business Park

Merthyr Tydfil

CF48 1UZ

Tel: 0300 062 8163

Fax: 0300 062 8387

Email: hiw@wales.gsi.gov.uk

NHS treatment please contact:

The Public Services Ombudsman for Wales

1 Ffordd yr Hen Gae

Pencoed

CF35 5LJ

www.ombudsman-wales.org.uk

Tel: 0845 601 0987

Email: ask@ombudsman-wales.org.uk

Or alternatively, if a patient prefers, they can contact the health board directly rather than the practice and can speak to their concerns team. Complaints are handled in accordance with 'Putting things right'

Complaints Team

Cwm Taf Morgannwg University Health Board
Ynysmeurig House
Navigation Park
Abercynon
CF45 4SN

Tel: 01443 744915

Email: CTHB_Concerns@wales.nhs.uk

www.puttingthingsright.wales.nhs.uk

Find your local citizens advice bureau by contacting:

Tel: 0845 477 2020

www.adviceguide.org.uk/wales

Board of community health councils in Wales:

Tel: 0845 644 7814

Tel: 02920 235558

www.communityhealthcouncils.org.uk